Jazz’n Geek Orchestral Productions (JNG) takes privacy issues very seriously. We are committed to being transparent about our privacy practices, including how we treat your personal information and any other information we may collect.
Policy objectives
Our Privacy Policy (Policy) is intended to inform you of JNG’s practices regarding the collection, use and disclosure of your personal information and any other information we may collect in the course of using our web site, applications and services.
Policy modification
Our Policy may be modified in the future. We invite you to read the Policy each time you use our website, applications or services. Unless you explicitly consent otherwise, we process your personal information and any other information we may collect in accordance with the Policy in effect at the time of collection.
Reasons for collecting personal information and data
Personal and other information may be collected for a number of purposes, including the sale of tickets or other products, order tracking, customer service, marketing, advertising, statistics and the optimal administration of JNG’s web site, applications or other services.
Type of information likely to be collected
The personal information we may collect may identify you as an individual and may include, but is not limited to, your first and last name, gender, date of birth, mailing address, telephone number and e-mail address. As indicated below, we may also collect certain information about your credit card when you make a transaction, as well as certain technical information about your use of our website, applications or services.
Collection and retention of personal information
We may collect personal information in a variety of ways, including when you make a purchase on our site, register as a member, make a donation, or contact us with questions or comments. If you benefit from a promotion or discount, we may also require proof of certain personal information about you, including your place of residence and age.
We may also collect personal information in connection with a contest or survey. Participation in these activities is always voluntary. Participation in a contest may require the collection of personal information about you in the event that we need to contact you to award a prize. Participation in a survey involves the collection of personal information that may help us improve our products and services to better meet the needs of our customers.
We keep your personal information only as long as necessary for the fulfillment of the purposes for which it was collected or as required by law.
Information gathering during a transaction
If you carry out a transaction via our web site or one of our applications, you will be redirected to a payment platform belonging to a third party partner of JNG. In order to complete the transaction, JNG and the third party may collect personal information about you in order to complete the billing information. JNG and the third party may also collect information about your credit card.
Unless we obtain your consent, neither JNG nor the third party retains your credit card information following the transaction. With your consent, we may retain your credit card number and expiry date to facilitate future transactions. Even then, we do not retain the three-digit verification code on the back of your credit card, and our employees only have access to the last four digits of your credit card number and expiry date.
Collection of information when using our website or applications
When you use our website or applications, we may collect information of a technical nature about how you use them. This information enables us to compile certain statistics about the use of our website and applications in order to analyze trends and user activity. This information enables us, for example, to analyze which pages of the website are most frequently visited, the language chosen by users, the average duration of visits, the geographical origin of users, etc. This information is collected through the use of cookies, which may be downloaded to the hard drive of the computer, tablet, smartphone or other device you use to connect to our website or applications.
Generally speaking, cookies enable our website or applications to recognize you and make it easier for you to use our services. In particular, these cookies enable us to improve the user experience by personalizing the display according to your preferences. Cookies do not collect any personal information that could identify you as an individual. Instead, cookies collect technical information such as your IP address, the Web browser you use, your domain name and the operating system you use.
The information collected may, however, be associated with an account you have already created or with personal information we hold about you. You can modify or completely block the use of cookies by modifying the settings of your web browser. However, changing the settings may make it difficult to use our website or those of third parties.
Marketing and advertising
As indicated above, the collection of personal information or any other information may serve several purposes, including marketing and advertising. In particular, we may use certain files, also known as pixels or tags, to enable JNG or third party partners to collect information about you in order to provide you with advertisements, not only on the JNG web site or applications, but also on third party web sites and applications. These files make it possible, for example, to offer you personalized advertising based on the pages of the JNG Web site that you have consulted.
You may also receive advertisements from JNG or our partners when you use third party web sites. You can modify or completely block the use of these files by modifying the settings of your web browser. However, changing the settings may make it difficult to use our website or those of third parties. JNG may also disclose your personal information to third parties for the purpose of carrying out advertising campaigns to promote its services.
Lastly, JNG may pass on certain “anonymized” information to third parties for the purposes of market analysis or research into the identity and habits of its customers.
Transfer of data to third-party service providers
Except with your consent, or as permitted or required by law, we do not disclose your personal information to any other company other than as set out in this Policy. We may, however, transfer your personal information to third parties who provide services to JNG such as data storage, data processing or transaction processing. In this context, your personal information may be transferred outside Canada. We have an agreement with these third parties that imposes very high standards of confidentiality and privacy protection, which reflect the terms of this Policy.
Safety measures
JNG ensures the security and integrity of your personal information. To this end, JNG has implemented security measures to protect the personal information it holds against loss, theft, disclosure, copying, access or other unauthorized use. Third parties providing services to JNG hold certification seals and use recognized security protocols. We use industry best practices to ensure that your personal information is kept secure. In this respect, JNG is subject to the Act respecting the protection of personal information in the private sector.
Links to third-party websites
In addition to the payment platform enabling you to complete a transaction, the JNG web site also contains links to third-party web sites. JNG is not responsible for the practices of such third parties with respect to the collection, use and disclosure of personal information and the protection of privacy. If you click on a link and leave the JNG Web site, we encourage you to read the practices of these third parties, which may differ from ours.
Use of the JNG website or applications by minors
Minors must obtain permission from a parent or guardian before disclosing their personal information in connection with the use of the JNG Web site or applications.
Access, modification and destruction of personal information
You may, at any time, submit a written request to access your personal information in order to review and amend it, if necessary. This request can be submitted to the contact details given in the following section. You may also choose to stop receiving electronic promotional communications from JNG by unsubscribing from our mailing list. Any such request may also be submitted to the contact details given in the following section. Finally, you can request that the personal information collected about you be destroyed. We will then destroy this information whenever possible. Some information that has been “anonymized” or is required by law to be kept for a certain period of time may not be destroyed.
JNG contact details
Any comments, questions, concerns or complaints regarding this Policy, the collection, use or disclosure of any personal information or other information, or regarding our privacy and confidentiality practices may be sent to us by e-mail or by mail at the following coordinates:
CUSTOMER SERVICE
By e-mail: [email protected]
By post :
Jazz’n Geek Orchestral Productions
3531 Wellington Street
Verdun, Quebec
H4G 1T2
